| My Account |
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| How do I create an account? |
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1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
| How do I edit my account information? |
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Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. |
| How much is my shipping? |
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. |
| I forgot my password. |
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Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. |
| How do I return my product? |
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Please click here for more information on returning an item. |
| I received the wrong product. |
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If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. |
| What is your return policy? |
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Please see our Terms & Conditions for complete details regarding our return policy.
Terms and conditions of sale.
DD USA Shipping policy:
Free
shipping on all orders is UPS Ground shipping* and limited to the lower
US 48 states and to items listed on this website. AK, HI and any other
US territories are excluded and will pay applicable shipping rates.
Free shipping does not apply to special orders. Expedited shipping is
available for published UPS rates.
We ship worldwide, contact us for possible export restrictions, all international shipments will incur
the applicable shipping rates, insurance must be
purchased by the buyer. International customers will be responsible for
any and all taxes, duties and brokerage fees.
Orders
typically ship in 24-48 hours during the business week, this does not
include holidays or weekends or delays as a result of disasters natural
or otherwise, drop ships, back orders or special orders may take longer.
*Equivalent substitute ground shipping may be used at our discretion.
Returns
All
returns must be within 30 days of purchase and have prior
authorization, only from the original purchaser and must be
accompanied with a copy of the original invoice/receipt. There will be
a 20% restocking fee on returned items, items must be unused, in new
condition and in the
original packaging, items not in new condition will not be credited. In
other words if the item cannot be sold again as new we cannot accept
it. All returns must have prior authorization or the item will be
returned freight collect to the customer. Return freight will be the
responsibility of the purchaser. All items returned for refund will be
subject to inspection upon arrival, any items not in new condition will
be returned to the customer freight collect.
Contact us
about any warranty issues so we may assist you in resolving them.
Warranties are subject to manufacturers policies. If an incorrect item
is shipped to you as a result of our mistake call us so we can resolve
it. Replacement items from DD USA will be shipped via the same (or
similar) method as the original order. Warrantied items will be shipped
per the manufacturers policy.
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| When will my order ship? |
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Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. |
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