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Vulcan Performance Products
Shipping, returns, cores

Contact us at:

Ph: 360-263-6037
Fax: 360-783-6442

Vulcan Diesel Performance
30718 NW 10th Ct.
Ridgefield, WA 98642


Hours of Operation: Mon-Fri 9am-5pm PST
Will call available by appointment only

Eric Technical Questions, Dealer/Distributor Accounts, Manufacturing quotes email
Orders Questions about: Ordering, Pricing, Shipping, Tracking email



Vulcan Diesel Performance is committed to bringing you the best values on diesel performance products for Dodge, Ford and GM trucks with no hype, no pressure just great products at great prices.




Terms and conditions of sale Please read.

Orders
All fitting, component and custom configured orders taken over the phone must be verified by email or fax before processing to ensure order accuracy and customer satisfaction. Retail pricing on fittings, components, any and all custom configurations shall apply, "Web" or "Internet" pricing shall only apply to orders placed on the website by the customer.


Shipping policy:

UPS is our default shipping method due to tracking availability, seamless North American coverage and reliability, as a courtesy to our customers we have made USPS Priority Mail available upon request only, all USPS shipments will need to be insured as there is a higher loss rate for us when that service is used. USPS does not have tracking available. A correct address is necessary as USPS will not accept an address if not properly formatted. USPS shipments will be shipped the day following the order due to an early pick up time. There is a 1.00 handling fee for all USPS shipments.
Export shipments will incur a brokerage fee not included in the shipping rate (contact the carrier you select as to the rate for your order), import duties and taxes are per the laws and policies of the country being exported to. These charges are collected on the delivery end and we bear no responsibility for these charges.

All free shipping offers are to the lower 48 states only.

Orders placed after 12 Noon PST M-F may ship the following business day, please call with any questions. Shipping days are Monday through Friday excluding UPS observed holidays (this list is published on the UPS website). UPS does not deliver on Saturday unless Saturday delivery is requested and paid for, Saturday delivery not available in all areas, Saturday delivery can only be arranged by phone, there is an additional UPS charge for this, please call for rates and availability on Saturday delivery. UPS does not deliver on Sunday.
Next day orders placed on Friday will deliver on Monday (excluding UPS holidays) unless Saturday delivery arrangements are made by contacting us by phone.

USPS Priority Mail shipments:
Tracking is usually not available on USPS shipments. All shipments shall be insured, USPS shipments will ship the day following the order being placed due to an early postal pick up time.

Call us for injector/nozzle availability before ordering to confirm we have them ready to ship as many are built to order.

*Orders with expedited shipping must be completed by 12 noon M-F excluding holidays or order may ship the following business day. Sat, Sun and UPS holidays are not calculated in shipping times,
we are not responsible for delays due to weather, airport closures, road closures, disasters, or any carrier related issues beyond our control.

Any free shipping offers will be most economical ground shipping* and limited to the lower US 48 states and to items listed as such on this website. AK, HI and any other US territories are excluded and will pay applicable shipping rates unless specifically indicated otherwise. Expedited shipping is available for published rates.
We ship World Wide, contact us for possible export restrictions, all international shipments will incur the applicable shipping rates. International customers will be responsible for any and all taxes, duties and brokerage fees. If you would like your international shipment to ship via USPS to save on brokerage fees call us for rates. Web orders will ship via UPS or similar substitute service at our discretion.
Orders typically ship within 24 hours** during the business week, this does not include holidays or weekends. We are not responsible for transit delays as a result of disasters natural or otherwise, vehicle accidents, road closures, weather, or mishandling by the carrier ect. Drop ships, back orders or special orders may take longer.
We are not responsible for delays in shipping once the package has left our custody.
*Method of free ground shipping will be at our discretion.
We reserve the right to substitute comparable shipping services such as FedEx, OnTrac, USPS ect. on any and all shipments.

Will call pick up is available by appointment only.

Returns
All returns must be within 30 days of purchase and have prior authorization, only from the original purchaser and must be accompanied with a copy of the original invoice/receipt. There will be up to a 20% restocking fee on returned items to cover our costs, items must be unused , in new condition and in the original packaging, items not in new condition will not be credited. In other words if the item cannot be sold again as new we cannot accept it. All returns must have prior authorization or the item will be returned freight collect to the customer. Return freight will be the responsibility of the purchaser. All items returned for refund will be subject to inspection upon arrival, any items not in new condition will be returned to the customer freight collect.
All authorized returned items must be sent to:
Vulcan Performance

30718 NW 10th Ct
Ridgefield, WA 98642

Returns sent to any other address will be returned to the sender, please call first to get an RMA from us so we can track the return and give proper credit.
There will be no returns on special orders, custom machined/fabricated parts or custom braided lines,
FMDS Fuel Modules.
Injectors and or nozzles may not be returned once they have been installed or have been disassembled. Special order injectors and or nozzles may not be returned.


Warranties
Please contact us about any warranty issues so we may assist you in resolving them. Warranties are subject to manufacturers policies. All warranties will be handled through the manufacturer. If an incorrect item is shipped to you as a result of our mistake call us so we can resolve it. Replacement items from VDP will be shipped via the same (or similar) method as the original order. Warrantied items will be shipped per the manufacturers policy, we have no control over this.

VPMAX Injector/Nozzle Warranty

Please read below before purchasing. For off road closed course racing use only.

Warranty - VPMAX nozzles carry a 6 month limited warranty against failure from the date of purchase. New Injector bodies have a 6 month warranty. The warranty applies only to the original purchaser with the original sales slip. We reserve the right to either replace or rebuild the injector body(s)and or nozzle(s) in question. Vulcan Performance/PSC warranties only the injector and or nozzle and will not be held responsible for any other costs incurred by the user in case of a defect or failure. Modification or physical damage to the injector due to improper installation, misuse , increased rail pressures (by mechanical and or electronic means shall violate warranty. Unauthorized disassembly of an injector unit will violate warranty. Product should be installed by a qualified professional.
Disclaimer
- Vulcan Diesel Performance, PSC, TPGI, its subsidiaries, affiliates, dealers and distributors shall not be held liable for any damage caused by the use and or misuse of this product including but not limited to engine or drive train damage, down time or other losses and expenses. Use of this product may violate vehicle warranty. Installation of this product may affect vehicle emissions, for off road competition use only, use in accordance with the laws in your area.
Note to Customer
- Always be sure the injector you select is correct for your application taking into consideration the vehicles intended usage and other engine modifications such as turbocharger, air intake system, exhaust system, electronics and transmission modifications. Monitor your engine vitals with properly working gauges. Monitor exhaust gas temperatures (EGT) and pay close attention to EGT's to avoid serious engine damage. Use of electronic and or mechanical pressure altering devices nullifies warranty. For off road use only.
By purchasing this product the customer agrees to the terms and conditions set forth herein. VDP/PSC/TPGI 2013


Other Warranties

Products from manufacturers other than Performance Supply Co, Vulcan Performance, TPGI and VPMAX will be covered under the respective warranties and warranty process from that manufacturer and will be handled through that manufacturer.



Core Policy

ALL core charges are in addition to the sales price.

VPMAX full injector Core Policy
All 12 and 24 valve injector sets will incur a 200.00 core charge per set of six in addition to sales price.
Usable OEM Bosch cores must be returned within 30 days of the original purchase to PSC to be eligible for refund. Cores must be usable for refund to be issued. Return freight shall be the responsibility of the end user.
Common rail injector core charge will be 1200.00 for each set of six or 200.00 each.
Return freight shall be the responsibility of the end user.
Only Usable Bosch cores will be accepted for credit.
Please return cores to:
Performance Supply Co.
30718 NW 10th Ct
Ridgefield, WA 98642



All Industrial Injection Service turbos, pumps, injectors ect. with core charges will be billed at the applicable rate per IIS policy.
All cores must be returned within 30 days to:


All injection pumps will incur the appropriate core charge at the time of check out. Usable cores should be returned within three weeks to the address included in the original box. Return check valve must remain in the injection pump to avoid a 50.00 fee
Return freight will be the responsibility of the customer.

**Some drop ships may take longer, call if you have any questions on this.