|
|
(Your shopping cart is empty)
Vulcan Performance Products
Shipping, returns, cores
Vulcan Performance Products is committed to bringing you the best values we can on diesel performance products for Dodge, Ford and GM trucks with no hype, no pressure just great products at great prices.
Contact us at: Sales 866-446-1043
Eric 866-446-1043 email
Adrian 866-446-1043 email
Dave 503-970-6712 email
Shelli - Office Manager 866-446-1043 email
Fax 760-418-4641
Terms and conditions of sale.
Shipping policy:
Orders placed after 12:00 noon M-F may ship the following day. Shipping days are Monday through Friday excluding observed holidays.
Any free shipping offers will be ground shipping* and limited to the lower US 48 states and to items listed as such on this website. AK, HI and any other US territories are excluded and will pay applicable shipping rates unless specifically indicated otherwise. Expedited shipping is available for published FedEx rates.
We ship
worldwide, contact us for possible export restrictions, all international shipments will incur
the applicable shipping rates. International customers will be responsible for
any and all taxes, duties and brokerage fees. If you would like your international shipment to ship via USPS to save on brokerage fees call us for rates. Web orders will ship via FedEx. Orders typically ship in 24 hours** during the business week, this does not include holidays or weekends. We are not responsible for transit delays as a result of disasters natural or otherwise, vehicle accidents, road closures, weather, ect. Drop ships, back orders or special orders may take longer. We are not responsible for delays in shipping once the package has left our facility. *Method of free ground shipping will be at our discretion.
Returns
All returns must be within 30 days of purchase and have prior
authorization, only from the original purchaser and must be
accompanied with a copy of the original invoice/receipt. There will be
a 20% restocking fee on returned items to cover our costs, items must be
unused
,
in new condition and in the
original packaging
, items not in new condition will not be credited. In other words if the item cannot be sold again as new we cannot accept it. All returns must have prior authorization or the item will be returned freight collect to the customer. Return freight will be the responsibility of the purchaser. All items returned for refund will be subject to inspection upon arrival, any items not in new condition will be returned to the customer freight collect.
All authorized returned items must be sent to: Vulcan Performance Products
8612 NE 152nd Ave, Vancouver, WA 98682
, returns sent to any other address will be returned to the sender. Please do not send return items to our Beaverton, OR address. Warranties
Please contact us
about any warranty issues so we may assist you in resolving them.
Warranties are subject to manufacturers policies. All warranties will be handled through the manufacturer. If an incorrect item
is shipped to you as a result of our mistake call us so we can resolve
it. Replacement items from DD USA will be shipped via the same (or
similar) method as the original order. Warrantied items will be shipped
per the manufacturers policy. Please turn in all FASS warranty paperwork to Diesel Performance Products 16240 Hwy O Suite B, Marthasville, MO 63357 within 30 days of purchase to validate extended warranty.
Core Policy
FireBall, HP and Jammer full injector Core Policy
All 12 and 24 valve injector sets will incur a 150.00 core charge.
Usable OEM Bosch cores must be returned within 30 days of the original
purchase to PSC to be eligible for refund. Cores must be usable for refund to
be issued. Return freight shall be the responsibility of the end user.
Common rail nozzles will be charged the appropriate amount for each set.
Only Bosch cores will be accepted for credit.
Please return cores to:
Performance Supply Co.
8612 NE 152nd Ave
Vancouver, WA 98682
All
Dynomite Diesel (DDP)
injectors or nozzles with core charges will be billed at the applicable rate per DDP policy.
All DDP cores should be returned within 30 days to:
Dynomite Diesel Performance
13675 Roosevelt Rd SE Monroe, WA 98272
All injection pumps will incur the appropriate core charge at the time of check out. Usable cores should be returned within three weeks to the address included in the original box.
**Some drop ships may take longer, call if you have any questions on this.
|
|