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Terms and conditions of sale. How do I return an item?

Terms and conditions of sale.

By placing this order the customer agrees to the terms and conditions of sale published on this site.
All returns must be within 30 days of purchase and have prior authorization, only from the original purchaser and must be accompanied with a copy of the original invoice/receipt. There will be a 20% restocking fee on returned items, items must be unused, in new condition and in the original packaging, items not in new condition will not be credited. In other words if the item cannot be sold again as new we cannot accept it. All returns must have prior authorization or the item will be returned freight collect to the customer. Return freight will be the responsibility of the purchaser. All items returned for refund will be subject to inspection upon arrival, any items not in new condition will be returned to the customer freight collect.
Contact us about any warranty issues so we may assist you in resolving them. Warranties are subject to manufacturers policies. If an incorrect item is shipped to you as a result of our mistake call us so we can resolve it. Replacement items from VDP/PSC will be shipped via the same (or similar) method as the original order. Warrantied items will be shipped per the manufacturers policy.




Returns
All returns must be within 30 days of purchase and have prior authorization, only from the original purchaser and must be accompanied with a copy of the original invoice/receipt. There will be up to a 20% restocking fee on returned items to cover our costs, items must be unused, in new condition and in the original packaging, items not in new condition will not be credited. In other words if the item cannot be sold again as new we cannot accept it. All returns must have prior authorization or the item will be returned freight collect to the customer. Return freight will be the responsibility of the purchaser. All items returned for refund will be subject to inspection upon arrival, any items not in new condition will be returned to the customer freight collect. All authorized returned items must be sent to:
Vulcan Performance
30718 NW 10th Ct
Ridgefield, WA 98642

Returns sent to any other address will be returned to the sender, please call first to get an RMA from us so we can track the return and give proper credit.
There will be no returns on special orders, custom machined/fabricated parts or custom braided lines, FMDS Fuel Modules.
Injectors and or nozzles may not be returned once they have been installed or have been disassembled. Special order injectors and or nozzles may not be returned.


Warranties
Please contact us about any warranty issues so we may assist you in resolving them. Warranties are subject to manufacturers policies. All warranties will be handled through the manufacturer. If an incorrect item is shipped to you as a result of our mistake call us so we can resolve it. Replacement items from VDP will be shipped via the same (or similar) method as the original order. Warrantied items will be shipped per the manufacturers policy, we have no control over this.

VPMAX Injector/Nozzle Warranty

Please read below before purchasing. For off road closed course racing use only.

Warranty - VPMAX nozzles carry a 6 month limited warranty against failure from the date of purchase. New Injector bodies have a 6 month warranty. The warranty applies only to the original purchaser with the original sales slip. We reserve the right to either replace or rebuild the injector body(s)and or nozzle(s) in question. Vulcan Performance/PSC warranties only the injector and or nozzle and will not be held responsible for any other costs incurred by the user in case of a defect or failure. Modification or physical damage to the injector due to improper installation, misuse , increased rail pressures (by mechanical and or electronic means shall violate warranty. Unauthorized disassembly of an injector unit will violate warranty. Product should be installed by a qualified professional.
Disclaimer - Vulcan Diesel Performance, PSC, TPGI, its subsidiaries, affiliates, dealers and distributors shall not be held liable for any damage caused by the use and or misuse of this product including but not limited to engine or drive train damage, down time or other losses and expenses. Use of this product may violate vehicle warranty. Installation of this product may affect vehicle emissions, for off road competition use only, use in accordance with the laws in your area.
Note to Customer - Always be sure the injector you select is correct for your application taking into consideration the vehicles intended usage and other engine modifications such as turbocharger, air intake system, exhaust system, electronics and transmission modifications. Monitor your engine vitals with properly working gauges. Monitor exhaust gas temperatures (EGT) and pay close attention to EGT's to avoid serious engine damage. Use of electronic and or mechanical pressure altering devices nullifies warranty. For off road use only.
By purchasing this product the customer agrees to the terms and conditions set forth herein. VDP/PSC/TPGI 2013


Other Warranties

Products from manufacturers other than Performance Supply Co, Vulcan Performance, TPGI and VPMAX will be covered under the respective warranties and warranty process from that manufacturer and will be handled through that manufacturer.



Core Policy

ALL core charges are in addition to the sales price.

VPMAX full injector Core Policy
All 12 and 24 valve injector sets will incur a 200.00 core charge per set of six in addition to sales price.
Usable OEM Bosch cores must be returned within 30 days of the original purchase to PSC to be eligible for refund. Cores must be usable for refund to be issued. Return freight shall be the responsibility of the end user.
Common rail injector core charge will be 1200.00 for each set of six or 200.00 each. Return freight shall be the responsibility of the end user.
Only Usable Bosch cores will be accepted for credit.
Please return cores to:
Performance Supply Co.
30718 NW 10th Ct
Ridgefield, WA 98642


All Industrial Injection Service turbos, pumps, injectors ect. with core charges will be billed at the applicable rate per IIS policy.
All cores must be returned within 30 days to:


All injection pumps will incur the appropriate core charge at the time of check out. Usable cores should be returned within three weeks to the address included in the original box. Return check valve must remain in the injection pump to avoid a 50.00 fee
Return freight will be the responsibility of the customer.

**Some drop ships may take longer, call if you have any questions on this.