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Terms and conditions of sale

NOTE: Due excessive fraud orders placed with a shipping address other than the credit card billing address must be verified before shipping, you will be notified if any action is taken. This will not apply to existing customers with verified shipping addresses. Please call us with any questions.
We regret any inconvenience this may cause.

All fitting, component and custom configured orders taken over the phone must be verified by email or fax before processing to ensure order accuracy and customer satisfaction. Retail pricing on fittings, components, any and all custom configurations shall apply, "Web" or "Internet" pricing shall only apply to orders placed on the website by the customer.

Shipping policy:

FedEx is our default shipping method, as a courtesy to our customers we have made USPS Priority Mail and First Class Mail available. USPS does not always have tracking available. A correct address is necessary as USPS will not accept an address if not properly formatted. FedEx and USPS shipments may be shipped the day following the order due to an early pick up time. If signature is required contact us as there will be an additional charge for that service.On some drop shipments FedEx may be substituted for UPS.
Export shipments will incur a brokerage fee and duty not included in the shipping rate (contact the carrier you select as to the rate for your order), import duties and taxes are per the laws and policies of the country being exported to. These charges are collected on the delivery end and we bear no responsibility for these charges.

Orders placed after 11AM PST M-F may ship the following business day, please call with any questions. Shipping days are Monday through Friday excluding FedEx and USPS observed holidays (this list is published on the UPS website). Saturday delivery not available in all areas, Saturday delivery can only be arranged by phone, there is an additional UPS charge for this, please call for rates and availability on Saturday delivery. UPS does not deliver on Sunday.
Next day orders placed on Friday will deliver on Monday (excluding UPS holidays) unless Saturday delivery arrangements are made by contacting us by phone.

USPS Priority Mail shipments:
Orders placed after 11AM PST M-F may ship the following business day, please call with any questions.

*Orders with expedited shipping must be completed by 11 noon M-F excluding holidays or order may ship the following business day. Sat, Sun and FedEx, UPS and USPS holidays are not calculated in shipping times,
we are not responsible for delays due to weather, airport closures, road closures, disasters, or any carrier related issues beyond our control. Signature service is an additional charge.

*Flat Rate 48 State Economy Shipping
Since we are partially subsidizing this option the method we select is
based solely on price, we will not know the method of transport until the order is boxed, weighed and the actual box dimensions are calculated and rated with the address given for each carrier available to us, transit times may be longer than FedEx or UPS ground. This option could be Postal, UPS, SurePost or Fedex at our discretion. Tracking will be provided if available.
If a specific carrier is required or a specific transit time needed please consider selecting another option.

Any free shipping offers will be most economical ground shipping* and limited to the lower US 48 states and to items listed as such on this website. AK, HI and any other US territories are excluded and will pay applicable shipping rates unless specifically indicated otherwise. Expedited shipping is available for published rates.
We ship World Wide, contact us for possible export restrictions, all international shipments will incur the applicable shipping rates. International customers will be responsible for any and all taxes, duties and brokerage fees. If you would like your international shipment to ship via USPS to save on brokerage fees call us for rates. Web orders will ship via UPS or similar substitute service at our discretion.
Orders typically ship within 24 hours** during the business week, this does not include holidays or weekends. We are not responsible for transit delays as a result of disasters natural or otherwise, vehicle accidents, road closures, weather, or mishandling by the carrier ect. Drop ships, back orders or special orders may take longer.
We are not responsible for delays in shipping once the package has left our custody.
*Method of free ground shipping will be at our discretion.
We reserve the right to substitute comparable shipping services such as FedEx, OnTrac, UPS, USPS ect. on any and all shipments when necessary.